Reference

Our Legal Terms, Your Account Rights

m111 operates under a clear legal framework that sets out your rights, our obligations, and the conditions under which your account and wallet activity are governed.

Account Terms & ConditionsPrivacy & Data PolicyJazzCash / Easypaisa / Raast Payment RulesJurisdiction-Dependent AccessContact & Dispute Paths
m111 Our Legal Terms, Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a data request, or a transaction dispute involving JazzCash, Easypaisa or Raast, our support team is the right first stop. Raise the issue clearly with your account details and transaction reference and we will respond through the same channel. Every legal query is logged and tracked so nothing gets lost.

Live Chat Support Open the chat widget from your account dashboard to raise a terms or transaction query. Include your account ID and a brief description of the issue.
Email Legal Queries Send formal data requests, account closure requests or policy dispute notices by email. We confirm receipt and provide a reference number for follow-up.
Account Help Centre The Help Centre in your account settings covers common policy questions on wallet rules, data retention and account access for Pakistan-eligible users.
HOW WE HANDLE THIS

Data, Security and Account Integrity

Our approach to account security and data handling is built around the actual risks Pakistan-based accounts face — wallet fraud, unauthorised access, and payment disputes. We keep these safeguards specific and verifiable rather than abstract.

Account Data Handling

Registration data, transaction records and device identifiers are stored securely. We do not sell your data. Access is restricted to authorised internal teams and required compliance functions only.

Cookie & Session Policy

Session cookies keep your account active while you play. Analytics cookies help us fix broken flows. You can block non-essential cookies in your browser without affecting your account login or wallet access.

Wallet Verification Steps

When you link a JazzCash or Easypaisa number to your account, we verify it matches your registered identity. Raast transfers are cross-checked against your account CNIC record at the processing stage.

Requesting Changes or Deletion

You can request a copy of your account data, ask us to correct inaccurate records, or submit a deletion request via email. We respond within the timeframe our privacy policy specifies.

Legal FAQs for Your Account

These are the questions we actually get about our legal terms, account rights and data practices from Pakistan-based accounts. If yours is not here, reach us via live chat or email with your account reference.

Access depends on local law and is available only where local law permits. If your region allows this type of activity, our full terms of use govern your account and all wallet transactions you make.

Your wallet number and transaction reference are logged against your account for verification and dispute purposes. This data is retained per our privacy policy and is not shared with third parties outside compliance requirements.

Yes. Send a data access request by email with your account ID and registered CNIC. We will compile and return your data within the timeframe stated in our privacy policy.

Open a support chat from your account dashboard and provide the transaction reference and your Raast-linked account number. We trace the payment and coordinate with the processing side to resolve it.

Your account terms stay the same regardless of which supported payment rail you use. Each wallet method carries its own provider rules, but our core terms governing your account do not change when you switch.

We retain your account records, transaction history and identity verification data for the period specified in our privacy policy. After that period, records are deleted unless retention is required by applicable law.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.